We take pleasure in receiving payments through various major credit cards (such as Visa, Mastercard, and others). Additionally, the range of payment methods available may differ based on your location. You may find the available options for your country displayed on our checkout page.
Excellent question! You can be confident that all your shopping and browsing data are kept confidential as our checkout page employs SSL.
We are thrilled to offer worldwide delivery of our stunning gems and jewelry, with shipping available from Sri Lanka to almost any country. Our trusted partner, DHL Express, ensures prompt and trackable deliveries.
Please bear in mind that we are unable to ship express orders to PO boxes, APO, or FPO addresses at present.
It is important to note that there are a few countries we are currently unable to deliver to, including Aland Islands, Afghanistan, Antarctica, Belarus, Bouvet Island, British Indian Ocean Territory, Burundi, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo, Democratic Republic of Congo, Cuba, Eritrea, French Southern Territories, Heard Island And Mcdonald Islands, Iran, Iraq, Korea (Democratic People’s Republic of Korea), Liberia, Libya, Mali, Mayotte, Myanmar, Niger, Norfolk Island, Palestine, Pitcairn, Portugal, Russia, Saint Helena, Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Syria, Tajikistan, Tokelau, Ukraine, Western Sahara and Yemen.
Certainly! We understand your eagerness to keep tabs on your enchanting jewelry and gems as it makes its way to you.
Within 24 hours of placing your order, we’ll send you a tracking number through email. You can use this number to trace the progress of your shipment at www.dhl.com. Alternatively, you may send us a quick message and we will gladly track it for you.
We are a registered company with the Gem and Jewelry Authority of Sri Lanka and we provide complete address and contact information on our website. If you have any doubts regarding our legitimacy, we recommend that you contact the NGJA (www.srilankagemautho.com) in Sri Lanka to verify our credentials. You may also reach out to us during our office hours of 8:30am – 5:30pm Sri Lanka Time (GMT/UTC +5:30 hrs), Monday-Saturday and our staff will be happy to address any concerns you may have. Alternatively, you may email us at hello@ceylonadorn.com for any clarifications.
Certainly, we provide certification for our gemstones through authorized and qualified gemological laboratories, such as the Gemological Institute of Colombo (GIC) or the Center for Gem & Jewelry Private Ltd (CGJ). Our gemological certificates include a detailed report and photograph of the gem, and this service is provided to you free of charge. Additionally, each gemstone comes with our company’s “Guarantee Certificate,” certifying the quality and weight of the gemstone.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.